باز پس گرفته شده: رضایتمندی بیماران بستری بیمارستانهای وابسته به دانشگاه علوم پزشکی کرمان از ارائه خدمات (1381)

Introduction: Overcoming the existing crisis in the hospitals without considering the patients needs and their satisfaction is impossible. The level of hospitalized patients satisfaction with different units is one of the important criterions for evaluation of the quality of hospital services. Methods: The present study was carried out by a cross-sectional method during the spring of 2002 for evaluation of hospitalized patients satisfaction with provided services in different units of hospitals (Shafa, Bahonar and Kerman Darman) affiliated to Kerman University of Medical Sciences. The statistical population of this research includes patients over fifteen who have been hospitalized in the internal and surgery wards of the above hospitals for a minimum period of 48 hours. According to the pilot study, the minimum required sample size were 564 patients and for more confidence, 600 patients were interviewed in the releasing time. Study tools were prepared on the basis of the standard questionnaires of the Ministry of Health and Medical Education and Isfahan and Shahid Beheshti Universities of Medical Sciences. The collected data were analyzed by SPSS program and using Chi square and T tests. Finding: About 59% of patients were satisfied with the hospital services. Among the different units, the highest level of dissatisfaction was shown for the patients' nutrition and hygienic conditions of their rooms and the highest level of satisfaction was shown for the clinics and nursing units. The results indicate no relationship between satisfaction with different hospital units and the patients' age, level of education, duration of hospitalization and marital status. Conclusion: Solving the problems resulting in patients dissatisfaction requires the administrators commitment and effort. Hospital administrators should consider the patients' needs and expectations to acquire their satisfaction and encourage them to cooperate in their own treatment and care process and help the hospital to achieve its objectives.